Have a question? Well you’ve come to the
right place! 

Here at Ariael Creatives we are committed
to ensure your stunning gift arrives in great condition and you enjoy a
beautiful experience from order to delivery.


How long will it take to receive my order

We aim to process all orders within 3
working days. Standard shipping takes between 3-5 working days. First class
shipping takes between 2-3 working days. We use Royal Mail delivery service. If
you need the item urgently please email us at hello@ariaelcreatives.com and we
will discuss what options available.

How much is delivery

Standard delivery is £4.99 flat rate or
£12.99 for next day delivery. This applies to UK shipping addresses only.

Can I get a gift sent directly to someone else

Absolutely! Ariael Creatives gift boxes can
be sent directly to the person of your choice. Receipts and order confirmations
are emailed to you, the sender. We make sure that this information is not sent
with the gift set. When making a purchase there is an option to add a greeting
card or add a personal message. Just let us know what message you’ll like to

Is the packaging included in the price

Yes, each Ariael Creatives gift beautifully
packaged in our signature packaging. All gift sets come in a choice of 3
Gorgeous colours Alabaster white,  Ebony
black and a Sumptuous Navy Blue box, laid in a choice of shredded paper. Each
box is carefully gift wrapped with a personalised message.

How will I know my order has been dispatched

When we receive your order, we will send
you a confirmation email followed by a dispatch email. This email will detail
shipping information. If you have not received this email please check your
junk folder first. For further help please contact us at hello@ariaelcreatives.com

Can I receive the order on a specific date

We know how important it is to receive an
order on a specific date. If you need it for a certain date please contact us
or leave a message in the notes section. We will do our best to accommodate
your request.

Do you ship internationally

We can ship internationally on request
only. If you require international delivery please contact us before placing
your order at hello@ariaelcreatives.com

We will review your request and let you know the best shipping options for your destination

Do you offer custom gift boxes

Of course! We’d love to help you create the
perfect gift whatever the occasion. You can start your custom order by
contacting us with some the details at hello@ariaelcreatives.com

Do you offer corporate gift boxes

Yes, we’d love to help you create a perfect
gift for your clients, employees and customers. Whether big or small, get in
contact with details at hello@ariaelcreatives.com

Let us know what you are after and we will
work with you to create a great gift.

Do you offer gift boxes for weddings/favours

Yes, we do and we are are ready to add that
final ‘je ne sais quoi’ touch to your event.

Whether big or small, get in contact with
details at hello@ariaelcreatives.com

Let us know what you are after and we will
work with you to create a great gift.

Can I order more than one Ariael Creatives gift box

Yes, you can add more than one box to your
order. If you would like the boxes sent to different addresses, you’ll need to
place these as separate orders.

What are the sizes of the gift boxes

Each box measures:

Deep snap shut box 280 x 220 x 110mm


Mini box with lid 230 x 165 x 50mm

What is your returns policy

We hope that you are very satisfied with
your Ribbon and Bow purchase. However if you are unhappy with it, email
hello@ariaelcreatives.com within 7 days of receiving the item and we will do
our best to rectify the situation.


Returned gifts must be in an unused
condition in their original packaging. 
Returns must be within 28 days of delivery.


If you do wish to an item it is your
responsibility to use a secure postage method. 
For your own piece of mind, we recommend that you obtain proof of
postage or use a signed for service. You will be required to pay the return
postage costs.


All returned items will be refunded as soon
as we receive the returned parcel in the conditions stated above. Refunds will
be for the amount of the items at the time of purchase and will not include a
refund for the original delivery costs. If you were to cancel your order before
it has been dispatched we will refund the cost of the item as well as the
original delivery costs.


For our returns address and for any
additional information please email us at hello@ariaelcreatives.com

Got another question that hasn’t been

We’d love to chat. Drop us a line at